Delivery Policy

SHIPPING STATEMENT:

Shipping Method Countries Delivery Time Shipping Fee
Expedited Shipping Australia 5-7 business days Counted by the weight/volume of the package.
Canada
Europe
UK
US
FREE Standard Shipping Australia 10-20 business days, it will be prolonged to 25 working days or so during special event days such as Black Friday, Christmas and so on. Free
Canada
Europe
UK
US

 

How Long Will My Order Take To Be Delivered? 

Please allow 5-8 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping, depending on your location. 

Why didn't My Order Come Together In One Package? 

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment. 

What if I input incorrect address?

Send email to support@smartwayin.com immediately, we will afford extra shipping fee to resend the order, but the order will be no longer refundable. 

How do I track my package? 

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package. 

Why Can't I Track My Order On The Website 

Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later. 

Why Is My Shipment Status Not Updating? 

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. 

Help! There's A Problem With My Shipment! 

If there's an issue with your package, please contact our Support Team. Please be sure to include your order number (full name, address, email, phone number or transaction ID), a brief explanation of the problem, and any case or reference numbers you have started with the carrier. 

Can I choose another carrier? 

You may choose standard shipping or expedited shipping options. 

How Much Is Shipping? 

Shipping cost varies depending on your location and shipping options. 

Do You Ship Internationally? 

Yes, we ship to most countries worldwide. 

 

NOTE: 

  • Different custom products will require 2-4 weeks' processing time accordingly. Please pay attention to the custom time on the product's page.
  • Shipping days do not include weekends or holidays.
  • Orders shipped to any of the US Territories including Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.
  • We are not responsible for any duties, taxes or additional fees that may be charged by Customs for any international deliveries.
  • We are not responsible for any delays in delivery due to destination issues, such as failing to provide a complete and correct shipping address or not being present at the address to sign and receive the package.
  • Here at SmarWayIn, we make the utmost effort to get orders delivered on time. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.